Returns & Exchanges

At JAFRA, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

1

Initiate Your Request

Log into your JAFRA account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

2

Pack with Care

Securely place the unused or gently used products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.

3

Ship It Back

Affix the return label to your package and drop it off at any authorized carrier location; keep your tracking number for your records.

4

Receive Your Refund

Once our quality team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing